1. Introduction

Junk Joy, a service provided by Dusiko LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website getjunkjoy.com and use our services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email, phone number, and address when you contact us, request a quote, or schedule a service.
Usage Data: Information on how you interact with our website, including IP address, browser type, and device information.
Photos: Photos you upload through our quote form to help us estimate your project.
Cookies & Tracking Technologies: We use cookies, Google Analytics, and Google Tag Manager to improve user experience, analyze site traffic, and enhance our marketing efforts.

3. How We Use Your Information

We use collected information to:

Provide and improve our junk removal services
Respond to quote requests and schedule appointments
Communicate with you about your service via phone, text, or email
Process payments
Improve our website and customer experience
Comply with legal obligations

4. Text Messaging

When you submit your phone number through our website quote form or initiate contact by texting or calling our business number, you consent to receive text messages from Junk Joy related to your quote, appointment scheduling, and service updates. Messages are not promotional or marketing-related.

Message frequency varies based on your service needs.
Message and data rates may apply.
Reply STOP at any time to opt out of text messages.
Reply HELP for assistance.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Service Providers: Third parties who help us operate our business (e.g., payment processors, scheduling tools, analytics providers).
Legal Obligations: If required by law or to protect our rights.
Advertising Partners: We may share anonymized, non-identifiable data with platforms like Google for marketing purposes.

6. Your Choices

You can disable cookies in your browser settings.
You can opt out of marketing emails by following the unsubscribe link.
You can opt out of text messages by replying STOP.
If you do not wish for photos or videos of your property to be used for marketing, email hello@getjunkjoy.com prior to or immediately after service completion.

7. Photos & Media

We may take before-and-after photos of junk removal jobs for promotional and marketing purposes, including our website, social media, and advertising. If you do not wish for images or videos of your property to be used, you may opt out by emailing hello@getjunkjoy.com prior to or immediately after service completion.

8. Data Security

We implement reasonable security measures to protect your information, but no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our website and services after any changes means you accept the revised policy.

10. Contact Us

For questions about this Privacy Policy, contact us at:
hello@getjunkjoy.com
(860) 791-3516